Privacy Policy

Privacy Policy

Introduction

Welcome to the privacy policy of Lord Roberts on the Green (LROTG). Your privacy is important to us, and we are committed to protecting your personal data. This privacy policy explains how we collect, use, and store your personal information when you interact with our website, services, and products.

Who We Are

Lord Roberts on the Green (LROTG) is a cafe, shop, and event space located in Purley, UK. We specialize in creating memorable experiences, including our signature Afternoon Teas. This privacy policy applies to all users of our website at www.lordrobertsonthegreen.com and customers of our services.

Data We Collect

We may collect, store, and process the following types of personal data:

  1. Contact Information: Name, email address, phone number, and postal address.
  2. Order Information: Details of purchases or bookings made on our website.
  3. Payment Information: Payment details provided for transactions (processed securely by third-party payment providers).
  4. Technical Data: IP address, browser type, device information, and usage data from your interaction with our website.
  5. Marketing Preferences: Information on your communication preferences and interests.

How We Use Your Data

Your personal data will only be used for the following purposes:

  1. To process orders, reservations, and payments.
  2. To communicate with you regarding bookings, orders, or inquiries.
  3. To improve our website, services, and user experience.
  4. To send you marketing emails or newsletters, provided you have opted in.
  5. To comply with legal and regulatory requirements.

Legal Basis for Processing

We process your data based on:

  • Consent: When you opt-in to receive marketing communications.
  • Contractual Necessity: To fulfill your orders and provide the requested services.
  • Legal Obligation: To comply with UK laws and regulations.
  • Legitimate Interests: To enhance our services and ensure the security of our website.

Data Sharing

We do not sell your personal data to third parties. However, we may share your information with:

  1. Service Providers: Companies providing payment processing, IT support, and marketing services.
  2. Legal Authorities: When required to comply with legal obligations or to protect our rights.
  3. Analytics Providers: Tools that help us analyze website performance and improve services.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.

Your Rights

Under UK data protection laws, you have the following rights:

  1. Access: Request a copy of your personal data.
  2. Correction: Request corrections to inaccurate or incomplete data.
  3. Erasure: Request the deletion of your personal data.
  4. Restriction: Request limited processing of your data.
  5. Objection: Object to data processing for specific purposes.
  6. Data Portability: Request transfer of your data to another organization.

To exercise these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

Contact Us

If you have any questions or concerns about this privacy policy or your personal data, please contact us:

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you via email.

Effective Date: [Insert date]

Thank you for trusting Lord Roberts on the Green with your personal data.

For Reservations